GOOD TO KNOW

Your questions, clearly answered.

Unsure about your photo or engraving? Here are the most important answers before you order.

Ask us directly ↗
Which photo works best for eye engraving?

Use a bright, sharp original photo with both eyes fully visible. Avoid filters, screenshots and strong reflections whenever possible.

Where do I enter my personalization?

Choose your style first, then complete the personalization fields shown on the product page. Check every detail before adding the item to your cart.

How long does delivery take?

Current delivery times are shown on the product page and in our shipping policy. Personalized products also require production time.

Can I add a gift box?

Yes. Choose a gift box in the extras section. Only one gift box can be selected, while other extras can be added separately.

Can I return a personalized item?

The statutory right of withdrawal may be excluded for goods made to customer specifications. Your statutory rights for defective goods remain unaffected. See our withdrawal information for details.