FAQ
❓ Frequently Asked Questions (FAQ)
🛒 Ordering process
How can I place an order?
👉 Select your desired product, add it to your shopping cart 🛍️, and proceed to checkout. Simply follow the instructions and pay – done!
Which payment methods do you accept?
💳 We accept:
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Credit cards & debit cards
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PayPal
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Other methods depending on the country (visible at checkout)
Can I change or cancel my order?
✏️ Write to us as soon as possible at kundenservice@foreverengraved.de – we will try to change or cancel your order in time.
How do I find out the status of my order?
📦 You will receive an email with a tracking link as soon as your package is on its way.
🚚 Shipping & Delivery
Where do you deliver?
🇩🇪 We deliver within Germany and to the European countries currently available at checkout.
How much are the shipping costs?
📬 Shipping within Germany is free from €49.00.
Orders below €49.00 are charged €4.95 shipping.
How long does delivery take?
📦 Usually 1–4 business days (depending on the product and shipping service). International deliveries take approximately 5–10 business days.
Do you offer international shipping?
🌍 Yes – unfortunately, some countries are not available. Please check the country selection.
🔁 Returns & Exchanges
What is your return policy?
🗓️ Non-personalized goods are generally subject to the statutory 14-day right of withdrawal. Details, start of the withdrawal period and exceptions are set out in our cancellation policy.
Can personalized products be withdrawn?
🛑 The statutory right of withdrawal may not apply to goods made to customer specifications or clearly personalized. Statutory rights relating to defects remain unaffected.
Who bears the return costs?
🚚 You as the buyer, unless the fault is ours (e.g. defective product).
How does the refund process work?
💰 After receiving and inspecting the return, you will receive your money back via the original payment method .
🧾 Product information
Where can I find more detailed information about the products?
🔍 On every product page you will find all the details – description, dimensions, material, customer reviews, etc.
Are the pictures realistic?
📷 Yes – our photos show the products as accurately as possible. Slight color variations due to display settings are possible.
What rights do I have if a product is defective?
🛡️ Statutory defect rights apply. Any additional voluntary warranty only applies where it is expressly offered for the relevant product together with its warranty terms.
Can I contact you if I have questions about the product?
📨 Sure! Just write to us at kundenservice@foreverengraved.de – we'll be happy to help.
👤 My account
How do I create a customer account?
🧾 Simply click on “Register” in the top right corner and enter your details.
How do I change my details or password?
🔐 After logging in, you can change all settings in your account yourself.
Can I view my orders?
🛍️ Yes – you can find your order overview in your customer account.
Is there a newsletter?
📬 Yes! Sign up on our homepage and receive news, offers, and discounts directly by email.
🔒 Data protection & security
How do you protect my data?
🛡️ We use appropriate technical and organizational measures to protect personal data. Details are provided in our privacy policy.
How is payment data processed?
✅ Payment data is processed by the payment service providers used for the selected payment method. Details are provided in our privacy policy.
Do you share data with third parties?
Personal data is shared only where there is a legal basis and where necessary, for example for shipping, payment processing or technical operation of the shop. Details are provided in our privacy policy.
What security measures are in place?
🔒 Firewalls, secure servers, regular audits – we do everything to protect your data.
📌 Other
Is there a minimum order value?
❌ No – you can also order individual products.
Can I create a wish list?
💖 Yes – you can save favorites in your customer account and purchase them later.
How do I contact customer service?
📩 By email to kundenservice@foreverengraved.de
📱 Or use our contact form – we will respond as soon as possible!