FAQ
❓ Frequently Asked Questions (FAQ)
🛒 Ordering process
How can I place an order?
👉 Select your desired product, add it to your shopping cart 🛍️, and proceed to checkout. Simply follow the instructions and pay – done!
Which payment methods do you accept?
💳 We accept:
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Credit cards & debit cards
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PayPal
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Other methods depending on the country (visible at checkout)
Can I change or cancel my order?
✏️ Write to us as soon as possible at kundenservice@foreverengraved.de – we will try to change or cancel your order in time.
How do I find out the status of my order?
📦 You will receive an email with a tracking link as soon as your package is on its way.
🚚 Shipping & Delivery
Where do you deliver?
🇩🇪 We deliver throughout Germany – also to Austria, Switzerland and many EU countries.
How much are the shipping costs?
📬 Shipping is free for orders over 50 € !
For orders under 50 € we charge a fair 3.99 € shipping fee .
How long does delivery take?
📦 Usually 1–4 business days (depending on the product and shipping service). International deliveries take approximately 5–10 business days.
Do you offer international shipping?
🌍 Yes – unfortunately, some countries are not available. Please check the country selection.
🔁 Returns & Exchanges
What is your return policy?
🗓️ Returns or exchanges are possible within 14 days of receipt of the goods.
Are personalized products non-returnable?
🛑 Yes – since they are made individually for you, we cannot take them back .
Who bears the return costs?
🚚 You as the buyer, unless the fault is ours (e.g. defective product).
How does the refund process work?
💰 After receiving and inspecting the return, you will receive your money back via the original payment method .
🧾 Product information
Where can I find more detailed information about the products?
🔍 On every product page you will find all the details – description, dimensions, material, customer reviews, etc.
Are the pictures realistic?
📷 Yes – our photos show the products as accurately as possible. Slight color variations due to display settings are possible.
Is there a guarantee on the products?
🛡️ Some products have manufacturer warranties. Information about these can be found directly with the product or upon request.
Can I contact you if I have questions about the product?
📨 Sure! Just write to us at kundenservice@foreverengraved.de – we'll be happy to help.
👤 My account
How do I create a customer account?
🧾 Simply click on “Register” in the top right corner and enter your details.
How do I change my details or password?
🔐 After logging in, you can change all settings in your account yourself.
Can I view my orders?
🛍️ Yes – you can find your order overview in your customer account.
Is there a newsletter?
📬 Yes! Sign up on our homepage and receive news, offers, and discounts directly by email.
🔒 Data protection & security
How do you protect my data?
🛡️ We use the latest security technologies and encrypted connections – your data is safe .
Are my payment details protected?
✅ Yes – all payment data is transmitted using SSL encryption and is not stored .
Do you share data with third parties?
🚫 Never without your consent – only to partners who are necessary for shipping or payment processing.
What security measures are in place?
🔒 Firewalls, secure servers, regular audits – we do everything to protect your data.
📌 Other
Is there a minimum order value?
❌ No – you can also order individual products.
Can I create a wish list?
💖 Yes – you can save favorites in your customer account and purchase them later.
How do I contact customer service?
📩 By email to kundenservice@foreverengraved.de
📱 Or use our contact form – we will respond as soon as possible!