FAQ

Frequently Asked Questions (FAQ)

Ordering process:

  • How can I place an order? To place an order, simply select the products you want, add them to your shopping cart and proceed to checkout. Follow the instructions there to pay and complete the order.

  • Which payment methods do you accept? We accept various payment methods including credit cards, debit cards and PayPal. At checkout you will see all available options.

  • Can I change or cancel my order? Please contact our customer service team as soon as possible if you wish to make any changes to or cancel your order. We will do our best to help you.

  • How do I find out the status of my order? Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track the delivery status of your order.

Shipping and delivery:

  • Where do you ship your products? We ship our products within Germany. Please note that some products may be subject to certain shipping restrictions.

  • How much are the shipping costs? We deliver free shipping for orders over €30. If you place an order under €30, you will be charged €2.99 shipping costs.

  • How long does the delivery take? Delivery times vary depending on the delivery location and the shipping service chosen. Delivery usually takes 1-2 working days.

  • Do you offer international shipping? No

Returns and Exchanges:

  • What is your return and exchange policy? We accept returns and exchanges within 14 days of receiving the goods. Please read our full returns and exchanges policy on our website for more information.

  • How long do I have to return an item? You have 14 days from the date of receipt to return or exchange an item.

  • Who bears the costs for the return? The costs for return shipping are borne by the customer, unless the reason for the return is a defective product or an error on our part.

  • How do I get a refund? Once we have received and inspected the returned items, we will refund you the purchase amount via the original payment method.

Product Information:

  • Can I get detailed information about the products? Yes, on our website you will find detailed information about each product, including descriptions, technical specifications and customer reviews.

  • Are the product images realistic and representative? We strive to provide high quality product images that represent the product realistically and representatively. However, please note that slight variations are possible due to color settings and monitors.

  • Are there any guarantees or warranties for the products? Some of our products may have a manufacturer's warranty or guarantee. You can find information about this in the product descriptions or upon request from our customer service.

  • Do you offer customer support for product questions? Yes, our customer service team is available to answer your questions about products. You can reach us by email, telephone or using the contact form on our website.

Account information:

  • How do I create an account? You can create an account by clicking the “Log In” or “Create Account” option on our website. Follow the instructions to enter your account information and create an account.

  • How do I change my account information or password? You may change your account information and password at any time by logging into your account and accessing the appropriate options in your account settings.

  • Can I view my order history? Yes, if you have created an account, you can view your order history by logging into your account and accessing the order summary.

  • Do you offer a newsletter or alerts? Yes, we offer a newsletter through which you can receive regular information about new products, special offers and discounts. You can sign up for the newsletter on our website.

Privacy and Security:

  • How do you protect my personal information? Protecting your personal data is our top priority. We take appropriate security measures to protect your information from unauthorized access, loss or theft. Read our Privacy Policy for more information about our privacy practices.

  • Is my payment information transmitted securely? Yes, we use secure encryption technologies to protect your payment information during transmission. We do not store credit card information on our systems.

  • Will you pass on my data to third parties? We will not share your personal information with third parties without your consent, except as necessary to ship and process your order. Read our privacy policy for more information.

  • What security measures have you implemented? We have implemented various security measures to protect your information, including firewalls, secure servers and regular security audits. We continually update our security measures to keep up with the latest threats.

Other questions:

  • Is there a minimum order value? No, we do not have a minimum order value. You can also order individual products.

  • Can I add products to a wish list? Yes, you can add products to your Wishlist to save and purchase later. You can find the wish list in your account.

  • How can I contact customer service? You can contact our customer service by email, telephone or via the contact form on our website. We aim to respond to your inquiries as quickly as possible.